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Terms & Conditions

When you book with us you agree that:

  1. You have permission to act on another person’s behalf when you provide their personal information to us and register them for a cooking class, and you and any other persons registered for the cooking class have read and understood our Privacy Policy.
  2. You will arrive at least 10 minutes ahead of the scheduled start time of your event at the meeting point indicated on our confirmation. Due to the importance of starting and continuing the event on time for all participants, and conducting a detailed health and safety briefing at the beginning, we cannot allow persons who arrive after the scheduled start time to attend. No refunds will be given to late arrivals as per our cancellation and rescheduling policy below.
  3. Subject to the activity type you will dress appropriately including flat shoes that cover your toes, a minimal amount of jewellery and hair tied back where necessary if you are working in the kitchen.
  4. You will not attend if you have been unwell within the 48 hours before your event. This is to protect all of our customers and staff as illnesses can be spread through food and close contact. Please note that our cancellation and rescheduling policy (below) will still apply if you are unwell as per those terms and conditions below, therefore, we suggest that you send someone in your place (as explained below).
  5. You may be refused admission or asked to leave a class if we suspect that you are under the influence of alcohol or an illicit substance, are unwell or are engaging in inappropriate behaviour. No refunds or rescheduling will be offered in those circumstances.
  6. You will follow all our hygiene and safety instructions and procedures. You acknowledge, however, that whilst we will suggest health and safety measures, it is impossible for us to safeguard your health and safety at all times. You understand and agree that you are ultimately responsible for your own health and safety and that there is an element of risk inherent in participating in a cooking class or other event.
  7. You alone are responsible to ensure ingredients are suitable for your own health needs, and safely transported, stored and (if applicable) prepared.
  8. Following your class, you will follow all our instructions for the preparation, transportation, storage, reheating, cooking and consumption of meals.
  9. You and your guests may be photographed and/or filmed during your class. Espais Roca Portgual LDA and its affiliated companies (“EspaisRoca”) may use your name and any photographs and/or recordings featuring you, and may cut, edit and adapt the same as necessary, in our locaations, on our Website, on social media channels associated with us, on websites and social media channels operated by the Espais Roca, or in our marketing and promotions. If you want further information about how we use your personal data, please refer to our Privacy Policy.
  10. You will indemnify and hold us and our employees harmless from all claims, damages, liabilities and causes of action which may arise as a result of:
    • your preparation, storage, re-heating and consumption of food after your class;
    • any loss of personal property whilst on our premises;
    • any injuries or damages you sustain or, or that your guest or anyone affiliated with or connected with you, may sustain in connection with or resulting directly or indirectly from your or your guest’s, or affiliated or connected person’s, involvement in our cooking classes.
  11. Our liability to you shall not exceed the total price charged for any events you have paid for.
  12. Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence or any other losses which cannot be excluded or limited by applicable law (such as relating to the protection of your personal information)
  13. Unless otherwise agreed the minimum age for cooking classes is 14. Children aged 8-14 may attend classes specifically offered for children, but must always be accompanied, supervised and assisted by a paying adult when attending a cooking class. They must be able to reach and work at the height of a standard kitchen surface (900mm) without the use of a stool or other object to raise their height. In order to avoid disappointment, please check the height of all the children you will be bringing to our cooking class. Persons aged 15 – 17 years are able to attend an adult class but must be accompanied by a paying adult. We do not permit children under the age of 8 to attend events.
  14. Only paying guests are permitted to be in the cookery school premises whilst classes are in progress or are permitted to view and/or hear online cooking classes.
  15. Alcohol will only be served to those who are 18 and over. Proof of age will be required for all persons who attend our adult classes. You must consume any alcohol offered responsibly. You must ensure that any persons under 18 attending with you do not consume alcohol.
  16. Any participant in a cooking class is welcome to send another person in their place as long as you inform us by emailing us (as described below under the ‘Contact us’ heading) at least 1 business day prior to the class of that person’s name, allergies, dietary requirements and any other special requirements (for example, access needs), and that person has read and consented to these Terms and Conditions and our Privacy Policy

Bookings and cancellations for public classes and individuals:

  1. We require at least 24 hours notice in order to provide you with a full refund or to reschedule your class at no extra cost.
  2. If something unforeseen comes up or you are unwell and you cannot provide 24 hours notice or more, then we reserve the right to charge a 50% rescheduling fee.
  3. We are not able to reschedule/cancel a lesson within 24 hours.

Bookings and cancellations for private group events:

  1. A minimum charge and number of participants applies to all group bookings for a private event and you will be charged the minimum charge even if the number of people you have falls below the minimum group size. The minimum charge and number of participants depends on the class booked and you will be advised about this minimum charge amount at the time of booking.
  2. Payment in full is required at the time of booking. Payment may be made via credit/debit card only.
  3. If you reduce the number of participants – subject to the minimum private group charge amount mentioned above which must be paid and cannot be refunded – our refund policy is as follows:
    • If you give us 14 days or more notice prior to the date of the cookery class booked, we will refund 100% of the amount you paid for participants that are no longer attending.
    • If you give us less than 14 days’ notice and at least 72 hours notice, we will refund 50% of the amount you paid for the participants that are no longer attending.
    • If you give us less than 72 hours’ notice we are unfortunately unable to offer any refunds.
  4. In the event that you cancel your booking in full, our refund policy is as follows:
    • If you give us 30 days or more notice prior to the booking date, we will refund 100% of your payment.
    • If you give us less than 30 days and at least 14 days notice prior to the booking time, we will refund 50% of your payment.
    • If you give us less than14 days notice we are unable to offer any refunds.
  5. You may request to increase the number of participants by contacting us by email or phone at least 5 days prior to the booking date, in which case we will do our best to accommodate you, however any increase to the class size is entirely at our discretion. In the event that we agree to increase the number of participants, will charge the extra delegate fee immediately to the card on file.
  6. Final numbers and dietary requirements for your class must be confirmed no later than 2 weeks prior to the start time of the cookery class in order to give us enough time to pre-order the necessary ingredients, staff and planning.

Terms and conditions for products purchased in conjunction with an event

  1. At the time of booking, you will be offered a selection of products including merchandise, services and beverages to purchase at an additional cost.
  2. These products will be provided to you at the event you have booked.
  3. Our refund and cancellation policies above also apply to products purchased.
  4. If alcohol was purchased, please be advised that our staff will serve the alcohol at a time they see suitable and our above policy about consumption of alcohol applies.
  5. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us (see ‘Contact us’ below).

Food Allergy Policy

  1. Ingredients may contain or have been manufactured/prepared on shared equipment with wheat, dairy, eggs, nuts, fish, soya and shellfish and other allergens.
  2. You must inform us of any dietary requirements and allergies that you and any other participants have at the time of booking and confirm those when you arrive for your event. Where a person attends in replacement of another person, you must notify us in advance as per these terms and conditions.
  3. We will provide you with a work area that does not have the ingredients you are allergic to, however, you are ultimately also responsible for avoiding allergens and ensuring your guests avoid allergens.
  4. You alone are responsible, and we accept no responsibility, for ensuring that allergy and dietary requirements are looked after for anyone who consumes any food you take home from a cookery class.

Terms and conditions for Gift Cards (“Vouchers”)

  1. Vouchers are available for purchase online from our Website or by calling us (on the number below under the ‘Contact us’ heading).
  2. If you have any queries regarding your voucher balance or expiry date you can check this on our Website by entering your code into the validation box. Alternatively, please call (on the number below under the ‘Contact us’ heading) on Monday – Friday between 9am-5pm.
  3. The receipt and voucher will be delivered to the recipient by email within 24 hours of placing the order. If you do not receive that email within this time, please check your spam/junk mail folder and then contact us as described below under the ‘Contact us’ heading.
  4. The voucher will expire 12 months from the date of purchase. Please keep your receipt as proof of purchase in case of any queries. We cannot accept responsibility for lost or stolen voucher codes.
  5. The gift voucher is only valid for Canto Cooking events, and then only for the events specifically specified on it.
  6. The gift voucher may not be exchanged for cash.
  7. If the class and / or any products purchased total less than the value of the voucher amount, any balance will remain on the voucher and can be redeemed on our cooking classes, events and/or associated products. We cannot provide change for partly redeemed vouchers in the form of currency or credit or debit cards.
  8. To redeem a voucher, enter the voucher code into the Website within the required box at the checkout page.
  9. You may cancel a voucher within 24 hours of purchasing it by contacting us (see ‘Contact us’ below). The refund will be paid to your original payment method within 14 days after you inform us of that cancellation.

GIFT EXPERIENCE VOUCHERS

  1. Gift Experience Vouchers are available for purchase on our site – These are to be redeemed specific named events detailed on the Gift Experience Voucher
  2. To redeem one of our Gift Experience Vouchers, use the online booking engine and choose your preferred date for the named experience and then enter the voucher as form of payment.
  3. Our Gift Experience Vouchers expire 12 months from the date of purchase.
  4. Our Gift experience Vouchers cannot be exchanged for cash.
  5. A confirmation email will be sent to the buyer within 24 hours of placing an order at confirming that the order has been received.
  6. You may cancel a Gift Experience Voucher that you have purchased on our Website within 24 hours of purchasing it by contacting us (see ‘Contact us’ below) The refund will be paid to your original payment method within 14 days after you inform us of that cancellation.

General terms about using our products and services

  1. When using our products and services (including our Website and all the content on it which we own or licence), you agree that you will not:
    • do anything illegal or infringe our own or other people’s rights. If you want to use any of our content and intellectual property (including our trademarks, logos, recipes or other content), you need our (or our Licensor’s) permission which you can request this in writing, but we may not be able to grant you depending on the circumstances. Without such permission you may not record, photograph copy, reproduce, download, store (including on any other website), distribute, transmit, broadcast, commercially exploit or modify in any way any of our content, classes and intellectual property, or permit or assist anyone else to do the same. For example, you must not charge others for our goods or services and you must not record, photograph or reproduce our recipes or cooking classes. Any recipes or other material we give to you is for your private domestic use only.
    • reduce the use and enjoyment of our products and services by anyone else including (but not limited to) doing anything which is libellous (damages the reputation of someone), breaches anyone’s privacy, or which may harass, cause real distress or inconvenience to any person.
    • impersonate any person or entity or misrepresent your connection or affiliation with a person or entity, or otherwise solicit, collect or store (or attempt to solicit, collect or store) personal information about other users or our products and services.
    • reformat or frame any portion of the web pages that are part of the Website.
    • copy or modify the HTML code used to generate web pages on the Website.
    • use any device, software, or procedure that disrupts, interferes or attempts to disrupt or interfere with the Website, the networks or servers we us.
    • take any action that imposes, or may impose in our sole discretion, an unreasonable or disproportionately large load on our IT infrastructure on our Website.
    • modify, adapt, translate or reverse engineer any portion of the Website.

Accuracy of information and availability of our Website

  1. While we try to make sure that our Website is accurate, up-to-date, free from bugs and always available for you to use without any interruptions, we can’t promise that it always will be. We also can’t promise that our Website will be fit or suitable for any purpose. If you rely on any of the information on our Website, it’s at your own risk. While we hope never to do so, we can suspend or terminate operation of the Site at any time as we see fit.
  2. Our content (including content provided to you in our cooking classes and events and on our Website) is provided for your enjoyment only and to inform you about our, and our affiliate’s, products, news, features, services and other websites that may be of interest. None of it is nutritional, technical, financial or legal advice or any other type of advice and you shouldn’t rely on it for any purposes.
  3. Our Website may contain hyperlinks or references to third party websites. These hyperlinks or references are provided for your convenience only; we have no control over third party websites, accept no legal responsibility for any content or information contained in them, and a hyperlink or reference does not mean we are endorsing that third party’s website, products or services. If you use a third party website you are subject to the terms and conditions of that site. Each individual advertiser is solely responsible for the content of its advertising material on our Website. We accept no responsibility for individual advertisers’ content, including, without limitation, any error, omission or inaccuracy.

Sign-up to our newsletters

  1. Our Website gives you the option to sign-up to our newsletters about Canto Cooking and our group. You can decide not to receive these emails at any time by clicking the ‘Unsubscribe’ option at the bottom of our emails.
  2. You agree that you be subscribed to news, offers and communications from Espais Roca companies about our products and services. If you wish to unsubscribe from their communications you should follow their instructions.

Limitation on our liability

  1. Except for any legal responsibility that we cannot exclude under law (such as for death or personal injury), we are not legally responsible for any:
    • losses that:
      • were not foreseeable to you and us when these Terms were formed (which means any losses that neither you nor us could reasonably anticipate when the Terms were entered into); or
      • that were not caused by any breach on our part
      • business losses;
      • Indirect and/or consequential losses; and
      • losses to non-consumers of our products and services.
  2. No one other than you and us has any right to enforce any of these Terms.

Disputes

  1. If you have any complaints or issues please contact us via the contact us form on our website as soon as possible. Your concerns are important to us and we will try to resolve any disputes with you quickly and efficiently. If you and we cannot resolve a dispute using our complaint-handling procedure, we will:
    • let you know that we cannot settle the dispute with you; and
    • give you certain information required by law about our alternative dispute resolution provider. You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: https://webgate.ec.europa.eu/odr/
  2. If you want to take court proceedings, the relevant courts of Portugal will have exclusive jurisdiction in relation to these Terms. This means relevant Portuguese law will apply to these Terms. These Terms are only available in English. No other languages will apply to this contract.

Breach of these terms

  1. If you breach these Terms, then we may use your personal information to investigate the breach, or to share our concerns. We may issue you with a formal warning or we may prevent or suspend your access to our goods and services if you do not comply with any part of these Terms, or any terms or policies to which they refer to, or any applicable law.

Changes to these Terms

  1. These Terms were last updated on 24th January 2024. We may vary these Terms from time to time without advance notice except we will obtain your consent prior to you obtaining our products and services where required by law.
  2. Our updated terms will be displayed on our Website and you agree to be bound by the updated version.
  3. We will file each version of our Terms but will not display outdated terms on our Site so you should keep your own copy when you contract with us.